faq

Frequently asked questions

Shipping


When will I receive my order?

  • Once we receive your order, you will receive a confirmation email that your order has been received.

  • As soon as your image is printed/ framed, signed authenticated and packaged. It will be posted to you via Australia Post. You will be sent a Shipping confirmation email with the tracking No. for your item and a tracking link to track the progress of your package.

Expected Delivery time: 14 days

    • Allow 5 – 7 business days for printing and framing

    • 5 – 7 days for Postage = Total 14 days, on average to take delivery of your Giclee fine art Print.

  • NOTE While most orders are shipped on time, due to COVID-19 and government restrictions, your order may experience some shipping fulfilment delays. We appreciate your patience.

  • Drift n Tides utilises Australia Post for all online orders.

  • After placing your order, will be able to view the order status on the Australia Post site to track your item. https://auspost.com.au/mypost/track/#/search

  • On the tracking page for Australia Post, you are able to enter your tracking no. to follow up the deliver information associated with your order

We offer Flat- rate shipping

  • We want your experience to be as streamlined as possible, which is why we provide flat rate shipping.

Flat rate takes the confusion out of shipping costs, no matter how many items you choose., that are shipped within Australia.

Insurance

You can apply for Extra cover, simply select when you pay for your item at checkout. It costs approx..$2.50 AU (incl GST) per $100 AU of your parcels value.

Australia Post services are generally suitable for sending items up to $100 in value. If the item you have chosen is valued over $100, you can opt to purchase Extra Cover which provides compensation for loss or damage for up to $5,000.

Domestic parcel post comes with up to $100 compensation for loss or damage. Should your item be lost or damaged, and you haven’t purchased Extra cover, you may be entitled to compensation of up to $100 and a refund of postage (proof of value may be required). Claims for compensation are assessed on a case by case basis, by Australia Post.

For International parcels you can purchase Extra Insurance cover at $4.00 for each $100, of your items value up to $5,000.




International Orders


International Orders (outside Australia)

International orders/enquires are accepted however, please note:

International postage will be an additional cost calculated at current Australia Post rates too that country. This additional charge can range anywhere from $25 AU – $100/150 AU estimate only.

They are also subject to items being a max length of 105cm; Girth 140cm, most small to medium prints purchased on Drift n Tides will be OK to post.

Any International shipments (outside Australia) are subject to our returns policy and any extra charges shipping and additional customs clearance charges associated with the returned item. If you have an enquiry you can contact us by email at: Driftntides@gmail.com




Packaging


  • Stretched Canvas is bubble wrapped and packed in a box, to avoid damage in transit
  • A Canvas or Photographic print will be rolled with acid free paper and placed in a postage cylinder for shipping.




Information About Prints


Michelle combs the local beach and the drift lines in the early hours of the morning, looking for interesting images to photograph and then return to her studio to utilise various digital painting packages, to draw out the natural saturated colouration found in the sand. Each shot is unique and comprises a combination of drift lines in the sand with shells, pebbles, flotsam and jetsam and shadows cast by the sun rising in the east over the ocean. Michelle says ‘She is constantly amazed at what nature delivers right to door step every single day, just lying there waiting to be discovered and treasured.’ Limited Edition Prints Each print has the number of the print and the total number of prints in the edition e.g. ‘1/100, 2/100, 3/100’. Owning a Limited-Edition print has the benefit of being hand signed and numbered by the artist. This means you will not be seeing the print displayed in every shop and home, its exclusive. It also means the Giclee print could appreciate over time. Certificate of Authenticity Included in your package is a ‘Certificate of Authenticity’. The certificate contains information such as the title, description, medium, date, signature, print edition etc. This document provides proof of the artworks genuiness.

Larger sized Prints:

Select prints can be scaled up to larger size prints upon request, however there may be additional Postage charge associated with shipping to your location. Please feel free to contact us with your enquires, via email. Driftntides@gmail.com

Commissions:

Print concepts, colours and ideas can be commissioned in consultation with the you to suit your aesthetic needs and requirements. Contact Michelle to discuss your ideas at Driftntides@gmail.com

Examples of a Print Canvas on a Wall from front on and side on – Next and Last Image (no over head light on this image).

Print care: For home or office

Printing

  • All prints are high quality prints produced by a ‘professional print shop’ that specializes in Giclee prints and Digital printing for artists.
  • Giclee print – Is a French term used to describe fine art digital prints made / ‘sprayed’ on an inkjet printer. Giclee: sounds like (jee-clay).
  • They utilise top of the range Epson Sure Colour Printer P070. The inks are archival (designed to resist colour fading). These are well matched with quality Cotton Canvas and German Etching paper(rough), producing high quality images on the Giclee prints.
  • Canvas Prints – This medium has been chosen to produce a textured look, that is in keeping with the natural elements celebrated in each image. This textured look and the matt coating reflects light and as a result you enjoy a glare free view like the original photographic experience.
  • Photographic Prints are printed on German Etching Paper (Rough). German Etching paper is a white, 100% a-cellulose paper that guarantees archival standards. The mould-made etching paper features a distinct textured surface. With its premium matt inkjet coating German Etching meets the highest industry standards regarding density, colour gamut, colour graduation and image sharpness whilepreserving the special touch and feel of genuine art paper.

Example of an A3 Photographic Print on German Etching Paper (German Etching paper is white)

NOTE the image will be scaled relative to the original print size to fit the dimensions of the A4, A3 or A2 Photographic paper. E.g. A long thin image may have a boarder of white etching paper surrounding it on all sides. Refer to examples above.




Framing


  • All our canvas are stretched on timber frames, made from regrowth forest timber. Each framed canvas comes with a hanging rope/wire attached at the back of the frame to hang your print and felt disc on the bottom corners to protect your hanging space.




Cleaning


  • Clean your canvas Giclee print with a dry, lint free cloth. Never use a wet or damp cloth to clean your Giclee canvas print.
  • DO NOT wash printed surfaces with water or solvents and make sure the cloth is clean before use.




Storage


  • To store keep the print in its mounted frame.
  • If you have loose prints, they should never be stored where the face of two prints are in direct contact with each other, they may rub or stick together.
  • Put each Giclee art print into a separate folder of acid-free paper and store them in a horizontal position. You should be able to get some acid free paper from your local art supplier or stationary store.




Contact


My Studio is located in the heart of the Northern Rivers Region near Byron Bay and I am happy to discuss in more detail any queries you may have about your order. You can call between the business hours of (9a,m –5p.m) Monday to Friday or make an appointment to discuss further at a more convenient time.

Details:

Email: Driftntides@gmail.com

PH: + 61 [0]427 737 673





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